Cool Stuff & Accessories Standard Return Policy
At Cool Stuff & Accessories we stand behind all of products, but from time to time some situations are beyond our control and yours. For these instances our easy return process will remedy the issue and ensure you a worry-free online shopping experience.
14 Day Return Policy
- You can return Cool Stuff products 14 days after purchase in exchange for a replacement for your original purchase or a refund if is approve.In unused, like new, 100% saleable condition and in original manufacturers packaging.
- If 14 Days have gone by since your purchase, unfortunately we can't offer you a refund or exchange
- Return shipping fees will be responsibility of the customer in cases of buyer's remorse returns, such an item didn't fit, didn't like the color/quality, change your mind, ordered by mistake, bought it somewhere else etc.
- We do not refund the cost of shipping
- On final sale; no returns or refunds unless defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the package or content is open cannot be returned.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.Selfie Stick, Armband, Cases for phones cannot be returned or furniture consider final sale.
In the case of a damaged product, there will be no charge for shipping the damaged item back to Cool Stuff or Vendor. You may be asked to send a photo of the damaged piece to us before we can provide you with a replacement.
- To return an item to Cool Stuff a customer service rep will provide you with all information you’ll need to have the item returned to us.
- You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:
The time required for return shipping (up to 14 days)
Product inspection at our return facility (up to 5 business days)
Processing from your financial institution (up to 5 business days).
You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
To return your product, you should contact us at: firstname.lastname@example.org
we will let you know where will you need to send the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellations & Refunds on Furniture items:
- All orders canceled and refund are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting the product sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
How to Handle Exceptions or Discrepancies at the time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- We recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify: Customerservicecoolstuff@gmail.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage to the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify email@example.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at :firstname.lastname@example.org